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The list of recommended drivers for your product has not changed since the last time you visited this page. Solution and Diagnostic Data Collection. I am not presented with an option to scan. This product has been exchanged for a new or refurbished product. Thank you for your patience. This page requires Javascript. The scan tab is not available for the printer in preferences.

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Product has been exchanged: Dec 11, 5: Solution and Diagnostic Data Collection. Learn more about HP’s privacy policy.

Dec 11, 4: Warranty withdrawn refurbished product: All replies Drop Down menu. Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Or, view all available drivers for your product below. Have you tried deleting the printer and then adding it back?


This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

HP Toner & Ink Cartridges

We are unable to determine your warranty status for the product and serial number provided. HP is compiling your results. See your browser’s documentation for specific instructions.

Downloaded the drivers directly from HP. Let HP identify any out-of-date or missing drivers and software. Not sure which drivers to choose? HP has scanned your product but currently has no suggestions for driver updates. Select your operating system and versionChange Detected operating system: This product was sold by a reseller. Would you like to view the product details page for the new product?

The Virtual Agent is currently unavailable. Please try again shortly. The “Preferences” section is under the “Your Stuff” link – top right hand side of the forum page. Europe, Middle East, Africa. This could take up to 3 minutes, depending on your computer and connection speed. Showing my lack of knowledge, where did you update your profile?


Choose a different product series. It matches the product: Product sold by third party: Dec 11, 2: What model is the printer? The scan tab is not available up the printer in preferences.

I still cannot scan from my HP PSC i… – Apple Community

This tool applies to Microsoft Windows PC’s only. HP Download and Install Assistant.

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