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There is jammed paper in the product. Paper loaded incorrectly in the paper tray. Make sure the stack of paper fits within the main input tray and is no higher than the top of the paper-width guide. Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides. If you are installing the tri-color cartridge, slide it into the left slot.

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This page requires Javascript. How does HP install software and gather data? Handling these parts can result in clogs, ink failure, and bad electrical connections.

See your browser’s documentation for specific instructions. Unpack the All-in-One Remove all tape, tabs, and protective film from the lid and from the front and back of the product.

HP Photosmart C All-in-One Printer series Troubleshooting | HP® Customer Support

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? This product was sold by a reseller. Wait until the carriage is idle and silent before you continue. If the test page does not printcontinue with the next solution. Asia Pacific and Oceania. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.


Purchase replacement cartridges and other supplies from the HP Store or local retailers. Remove the cartridge from the slot on the left to replace the tri-color cartridge.

HP Photosmart C5200 All-in-One series

If the carriage is stuck in the middle of the productmove the carriage to the right side of the product. If the test page does not printcontinue with the next solution.

If the paper tears while removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. Trying to clear jammed paper from the front of the product can damage the print mechanism. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.

Follow these steps to check the ink levels in the cartridges, and then replace any low or c55200 cartridges. Europe, Middle East, Africa. You might need a flashlight to illuminate areas for proper viewing.

Remove the cartridges Press the Power button to turn on the product. Press the Setup button on the printer control panel. If the cartridges are jp depleted, skip to the next solution to clean the cartridges. Javascript is disabled in this browser. Modify your browser’s settings to allow Javascript to execute. The product might also have the following issues:. Do c52000 mix different types, weights, or sizes of paper. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.


Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage. If the test page prints successfullybut you experience a different issue yp your printergo to HP Product Support Home Pageand then search for another document that relates to the issue you are experiencing.

Open the cartridge door. The estimated ink levels display in a graphic on the computer.

Introduction This document explains how to set up the physical parts of the product. To install a tri-color cartridge, insert it into the left slot.

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